Heartbeat Help Center

Can I switch or cancel the paid plans at any time?

Sure! We hate subscription jails, too. Just go to the pricing section of the app and change to your preferred plan. You're able to upgrade as well as downgrade the plan at any time. You even can switc...

Is this app working with every theme?

Absolutely! Since we do not change anything in your store, the app is working with any current and upcoming theme.

Does your app change anything in my store?

No! The purpose of the app is doing an audit with as many checks as possible. But we don't change anything in your store. Not in the settings, as well as not in the theme. So you're safe to install ou...

Why should I do more then one audit check?

Quite good question! And to be honest, the first check is the most important. That's why we decided to make the first check free for all! Every shop in the world should have the chance to provide a gr...

Is the first check really completely free and why?

Yes, a 100%, promised! When you first install the app in the store, the first full check is completely free. Only subsequent tests will be charged. All following checks can be done either by a one-tim...

How do I publish the back-up theme if something went wrong?

Before running any of our 1-Click-Solutions we create a back-up of your current theme.

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